Refund policy

At Krutico, every garment is carefully handcrafted and quality checked before dispatch. Due to the nature of international shipping, customs regulations, and cross-border logistics costs, all international orders are subject to the following policy.

Exchange Window

We offer a 10-day exchange window from the date of delivery for international orders.

Requests raised after 10 days of delivery will not be accepted under any circumstances.

To request an exchange, customers must contact us within 10 days of delivery at:

Email: care@krutico.com

Customers must share:

Order number
Clear product images
Exact reason for exchange request

Exchange requests without proper details may not be processed.

Exchange Eligibility

International exchanges are available for:

Size exchange
Wrong item received
Product received in damaged or defective condition

All exchange requests are subject to review and approval by our team.

Customer Responsibility for Exchange Shipping

For all international exchanges, customers are responsible for:

Return shipping charges
Courier booking and shipment arrangement
Any customs duties, taxes, or shipping-related fees associated with returning the product

Krutico does not provide pickup service for international orders.

Once the exchange request is approved, our team will provide the return address and instructions for sending the product back.

We strongly recommend using a reliable courier service with tracking information. Krutico is not responsible for parcels lost, delayed, or damaged during return transit.

Product Condition Requirements

To qualify for exchange, the product must:

Be unused and unwashed
Be free from perfume, deodorant, stains, makeup marks, or body odor
Have all original tags, labels, and packaging intact
Be in resellable condition

Products failing quality inspection may be rejected and returned to the customer at the customer's expense.

For damaged or defective item claims, a complete unboxing video is required. Claims submitted without video evidence may be rejected.

Exchange Processing

Once the returned product is received and passes quality inspection:

The exchange request will be processed within 5-7 business days.
The replacement product will be dispatched based on stock availability.
If the requested size is unavailable, store credit may be issued at our discretion.

Non-Exchangeable Situations

Exchange requests will not be accepted for:

Minor color differences due to lighting, photography, or screen settings
Slight measurement variation of up to 1-2 cm
Natural variations in handcrafted prints, fabrics, or embroidery
Products showing signs of use, washing, alteration, or damage caused after delivery
Exchange requests submitted after the 10-day exchange period