Refund policy

Effective Date: June 1, 2026

At PRISH APPARELS PRIVATE LIMITED, we aim to ensure that every order is delivered safely and that customer concerns are resolved fairly.

1. Order Cancellation

Orders may be cancelled before dispatch, subject to the order status.

Once an order has been dispatched, cancellation may not be possible as the shipment has already entered the courier network.

If an eligible cancellation is approved, the applicable refund will be processed to the original payment method, subject to the terms applicable to the order.

2. Orders Lost or Damaged During Transit

Once an order is handed over to the courier, delivery is performed through the respective logistics provider. However, we will assist customers in resolving genuine delivery issues.

If a shipment is confirmed by the courier as lost, materially damaged during transit, or otherwise undeliverable, we may, after investigation and depending on the circumstances:

  • arrange a replacement shipment at no additional product cost to the customer; or
  • issue an appropriate refund to the original payment method.

The final resolution will depend on the circumstances of the shipment, courier investigation and availability of the product.

Customers should contact us promptly after becoming aware of a delivery issue so that we can initiate an investigation with the courier.

3. Product Damaged on Delivery

If a product is received damaged, the customer should contact us within 48 HOURS of delivery and provide clear photographs/videos of:

  • the product;
  • the damaged portion;
  • the packaging; and
  • the shipping label.

After verification, we may arrange a replacement, repair where applicable, or refund depending on the nature of the issue and product availability.

4. Wrong Product Received

If the customer receives a product different from the product ordered, the customer should contact us within 48 HOURS of delivery with photographs of the product and packaging.

After verification, we will arrange an appropriate resolution, which may include replacement with the correct product or refund.

5. Product Quality Issues

If a customer believes that a product has a manufacturing or material defect, the customer should contact us with photographs/videos and order details.

Our team will review the concern and provide an appropriate resolution in accordance with the circumstances of the case.

6. Returns and Exchanges

Eligible returns and exchanges are subject to the product-specific return/exchange conditions displayed on the website at the time of purchase.

Products must generally be unused, unwashed and returned with their original tags and packaging, subject to applicable exceptions.

Certain products, including products specifically identified as non-returnable or final sale, may not be eligible for return or exchange.

7. Refund Processing

Where a refund is approved, it will generally be processed to the original payment method used for the purchase.

The time taken for the amount to reflect in the customer's account may depend on the payment provider, bank or card issuer.

8. Delivery Delays

Courier delays may occur due to operational, weather, geographical or other logistics-related circumstances.

If a shipment is delayed, customers may contact us and we will assist in coordinating with the courier.

9. Undelivered or Returned Shipments

If a shipment is returned to us because of an incorrect address, repeated delivery failure, refusal to accept the shipment, or other customer-related delivery issue, the customer may be contacted to determine the appropriate resolution.

Additional shipping charges may apply for re-dispatch in circumstances where the return was caused by incorrect information or customer-related delivery failure.

10. Customer Communication and Dispute Resolution

Customers are encouraged to contact PRISH APPARELS PRIVATE LIMITED directly before initiating a payment dispute so that we can investigate and resolve the issue.

Where a genuine order or delivery issue is reported, we will review the available order, courier and customer communication records and provide an appropriate resolution.

11. Fraudulent or Unauthorized Transactions

For transactions reported as unauthorized or fraudulent, we may request reasonable information necessary to investigate the transaction and coordinate with the relevant payment provider.

12. Contact

For any order-related concern, customers may contact:

PRISH APPARELS PRIVATE LIMITED reserves the right to review each case based on the specific circumstances, supporting evidence and applicable laws and payment network requirements.